Refund policy
Return & Refund Policy
Last Updated: [Date]
Thank you for shopping with us. We want you to be completely satisfied with your purchase.
Returns
You may return eligible items within 30 days of receiving your order.
To qualify for a return:
• The item must be unused and in its original condition.
• The item must be in its original packaging.
• Proof of purchase or order confirmation is required.
Non-Returnable Items
For health and safety reasons, the following items cannot be returned:
• Opened pet food
• Treats
• Supplements
• Grooming products that have been opened
• Personalized or custom-made products
• Gift cards
• Clearance or final sale items
Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. Include your order number and clear photos of the item so we can resolve the issue quickly.
Refunds
Once we receive and inspect your return, we will notify you regarding the approval of your refund.
Approved refunds will be issued to your original payment method within 5–10 business days.
Original shipping fees are non-refundable unless the return is due to our error.
Return Shipping
Customers are responsible for return shipping costs unless the item was damaged, defective, or sent incorrectly.
Order Cancellation
Orders may be canceled within 12 hours of purchase. Once an order has been processed or shipped, it cannot be canceled.
Contact Us
Email: support@yourstore.com
Business Hours:
Monday – Friday
9:00 AM – 5:00 PM (EST)
